2017 Global
Consumer Products
and Services Survey

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Most Impactful Factors Facing the Industry in the Next Three Years

Digitalization & Online
Shopping
Global Middle
Class Spending
Sharing
Economy
Ubiquity of the
Mobile Device

Anticipated Impact of E-commerce Over the Next Three Years

Impactful Death of Retail Inconsequential
91% 7% 2%

Primary Innovation Efforts

New Product
Development
Brand
Development
Customer
Service

Will Digitalization Affect the Key Competencies Needed in Future Leadership?

97% 3% Say
`yes`

Most and Least Important Attributes in Future Leadership

Entrepreneurial Thinking 56%
Strategic Thinking 54%
Functional Capabilities 12%
Industry Know-How 4%

With Regards to Business, What Issues Keep Executives Awake at Night?

Change in
Customer Behavior
Talent
Acquisition
Financial
Results
Heightened
Competition

How Important is Diversity to Your Business Success?

61%28%11%
Important Neutral Not Important